Community Workflow Humanity HelpDesk - Community Workflow

Popular help topics: Scheduling, Setup, Time Clock, Leave Request

Community Workflow

The Community portal is all about getting our customers more involved in the process of improving and further developing the Humanity platform. It provides an easy and transparent channel for not only listening to the feedback and suggestions of our customers but also acting upon their ideas in order to create new features!

i. Submitting a New Feature Request:

Note: Be Sure to First Perform a Search - Search the community to see if your feature has already been requested. If it has, please vote for it. 
If you were unable to find a similar feature request to yours, you can create a new one.
 
To open up a new topic, click “Select Category.”


User-added image

Once you have selected the category you'd like to make the suggestion for, click on “Enter your suggestions for Select Category” to open the editor.

Open up a new topic outlining your new feature request and be sure to include as many details as possible about how you envision this new feature working. This will get the conversation started and allow both our team and other customers to get involved.

ii. This Feature Request is submitted to Product & Development Team and is acknowledged directly by them. Therefore, providing as many details as possible would really help our development team in assessing whether your request can be implemented and in eventually bringing that feature to life.

iii. Voting by Community Users: To bring a requested feature to life, we recommend that all Community users vote for Feature Requests submitted by others, as this will benefit the whole Humanity Community.

iv. Evaluation by Product Team: Once a feature request receives a significant enough number of votes to be ‘’noticed’’ by our Product Team, our Product Owners will assess the benefits and scope of the proposed request.  Based on the eligibility, such features are then added to the Development Roadmap.

v. If eligible, the Feature Request’s status will be updated by the Product Team: If the requested Feature meets all assessment criteria, when a Feature Request would be able to be implemented depends on various factors.

a. The complexity of Feature Request: How complex is the feature, meaning how much time would it take to implement it within the application?

b. Benefits of Feature Request: How will this feature benefit the application, the needs of other users and the entire Humanity Community.

c. The interest of Feature to others: Will this feature be of any interest to other Community members?
 
Please note that all submitted requests are constantly being reviewed by our Product Team. Even though they are not able to respond to each submitted request, rest assured that they are carefully reviewing your ideas and listening to your feedback.